Replacement And Returns

The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please email our team at Support@BasementDefender.com  to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise

You may return any “unopened” products and accessories within 30 days of delivery for a full refund. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Canceled Orders

An order that has shipped cannot be canceled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Damaged Products

You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Basement DefenderTM Warranty

1 YEAR LIMITED WARRANTY:

When used and maintained in normal use and in accordance with the proper installation, the Basement DefenderTM is warranted against any original defects in materials and workmanship for three full years from the date of original purchase. During the Warranty period  Basement Defender, LLC will repair or replace at no cost to you any defects in products.

REPLACEMENT AND RETURNS

Basement Defender, LLC will replace a unit, only if found defective and if it meets the warranty requirements. Returned units must be sent at the homeowner’s expense to:

Basement Defender, LLC  

412 Rockwell Court, Burr Ridge, IL 60527 

If found defective, units will be repaired or replaced and returned at no cost.

If a unit is found to be in good working order, the unit will be returned at the expense of the homeowner.

WHAT THE WARRANTY DOES NOT COVER

The Warranty does not cover use of the product in non-residential application, improper installation, and or improper maintenance of the product, damage to misuse, acts of God, flooding, nature, vandalism or other acts beyond the control of Basement Defender, LLC.

OTHER IMPORTANT TERMS

THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY PROVIDED BY Basement Defender, LLC, ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OR MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED, IN NO EVENT WILL Basement Defender, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER. 

2023 Basement Defender, LLC All Rights Reserved Basement DefenderTM is a registered trademark owned by Basement Defender, LLC.