Frequently Asked
Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
FAQs
Yes, if you can install your own sump pump, you can install the Basement DefenderTM by yourself.
To learn more about pricing for Basement DefenderTM, please consult your area dealer.
The Basement DefenderTM is compatible with most pumps, but you should check with your dealer for exact compatibility.
Yes, the Basement DefenderTM predicts and records battery and/or pump failure before a problem occurs.
Basement DefenderTM can daily test up to 2 pumps.
There are two ways to check on your system:
- Log into your account on www.BasementDefender.com and Login.
- Download and login into the Basement DefenderTM mobile app.
Yes, you can test them from the Basement DefenderTM unit.
Yes, you can add multiple email addresses to receive alerts and notifications.
High humidity causes problems in a home including: unpleasant odors, moisture dripping from pipes, and MOLD. Mold spores can be hazardous to your health.
Basement DefenderTM alerts homeowners to significant changes in temperature. If the weather gets too cold, pipes can freeze and burst to cause flooding.
The annual plan activates the daily pump auto test and alert system. The daily auto test exercises your sump pumps and monitors system components, including AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. If Basement DefenderTM detects a problem, your device will send you alerts and notifications through your home Wi-Fi internet connection.
The manufacturer’s warranty is 3 years from the date of your installation and only valid when paired to Wi-Fi.
