Customer Reviews & Testimonials
Please take a moment to read through some of our past customer experiences.
FREQUENTLY ASKED QUESTIONS (FAQs)
Explore our FAQs section to find answers to your most pressing questions about the Basement Defender, including installation, compatibility, costs, and features. Whether you’re curious about its integration with your sump pump system, the benefits of the subscription plan, or troubleshooting tips, we’ve got you covered.
Video Testimonials
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What our clients have to say
To Whom It May Concern:
Just to let you know that my Defender kept up the tremendous amount of water that was filling up my pit.
The water filled the pit so fast the Defender was working like every ten seconds. If it weren’t for the Defender, I would have had an awful mess.
PLEASE keep everyone’s Defender working.
Last weekend, we had 3 ½ inches of rain within 24 hours. The sump pump ran continuously for many hours before catching up and even then it cycled for days every couple of minutes. Our sump pump is never idle even during very dry weather. Anyway, during heavy rain and continuous pump running, Basement Defender performed as pretty much as expected even though it was very scary. We got the expected alerts with onsite red lights and audible alerts, plus online texts.
The backup pump even engaged when the main pump couldn’t keep up. The system reset successfully when things settled down. I didn’t think the reset would be automatic so I was glad to see that. The communication light was very active going on and off, during most of the action described.
I avoided a costly remediation situation because I received a high humidity alert from my Basement Defender. I found water was flooding in from the basement door, which caused the humidity to rise.
I got an excessive run time alert that my low primary was running for over 3 minutes. it turned out the float on her 137 pump was malfunctioning. The pump needed to be replaced after only 1 month.
I received an alert that my pump was running constantly. Upon review it was discovered that sump pump discharge line was clogged. Basement Defender technician was able to clean it out and saved me from damages.
My BDs worked continuously and flawlessly last week when we needed them most. I am sure you guys are busy.
A backup battery alert was received from Basement Defender. I was able to replace the battery before the thunderstorms knocked out the power and left me susceptible to flooding.
Having gone through the trauma of a flooded basement, rainy forecasts used to give me anxiety. Basement Defender has changed my life! The peace of mind knowing my pumps are properly functioning and ready to spring into action when needed is priceless.
Thank you for going the extra mile for us. I really appreciate your help and the Basement Defender gives me a little peace of mind when I go away on business.