Red Light Support

If you have any red lights on your Basement Defender unit, please use the interactive form below to find a solution.

Please Select Your Unit *

Basement Defender Version 2.0

Basement Defender Version 1.5

Basement Defender Version 1.0

Indicator Lights and Alerts

Power / Charge / Battery
Communication / WiFi
Pumps / Battery Backup Pump
Temperature / Humidity
Multiple Lights or Alerts

Did you receive a BD mobile alert or is there a red light on your unit? Select the issue to view possible resolutions.

Power / Charge / Battery Light is On

Common Issues:

Power was lost or a circuit breaker was tripped.

Check your circuit breaker panel.

WiFi connection lost.

Check WiFi on another device. Did you change the WiFi password recently or did you lose power?

Communication / WiFi Light is On

Common Issues:

WiFi connection lost.

Did you lose power?
Check WiFi on another device.
Did you change the WiFi password recently?

How to Fix This Alert

Pumps / Battery Backup Pump Light is On

Common Issues:

Pump motor did not run.

Excessive pump run time.

High primary activated.

Check your sump pit to see if the water is going down when the pumps run.

Power / Charge / Battery and Pumps / Battery Backup Pump Lights are On

Common Issues:

Battery backup pump did not run.

Pump did not run.

Charger not charging.

Low power.

Possible loss of power. Check circuit breakers.

Temperature / Humidity Light is On

Common Issues:

High humidity.

Check for leaks in your basement.

Low temperature.

Look for frozen water pipes.

Indicator Lights and Alerts

Power / Charge / Battery
Communication / WiFi
Pumps / Battery Backup Pump
Temperature / Humidity
Multiple Lights or Alerts

Did you receive a BD mobile alert or is there a red light on your unit? Select the issue to view possible resolutions.

Power / Charge / Battery Light is On

Common Issues:

Power was lost or a circuit breaker was tripped.

Check your circuit breaker panel.

WiFi connection lost.

Check WiFi on another device. Did you change the WiFi password recently or did you lose power?

Communication / WiFi Light is On

Common Issues:

WiFi connection lost.

Did you lose power?
Check WiFi on another device.
Did you change the WiFi password recently?

How to Fix This Alert

Pumps / Battery Backup Pump Light is On

Common Issues:

Pump motor did not run.

Excessive pump run time.

High primary activated.

Check your sump pit to see if the water is going down when the pumps run.

Power / Charge / Battery and Pumps / Battery Backup Pump Lights are On

Common Issues:

Battery backup pump did not run.

Pump did not run.

Charger not charging.

Low power.

Possible loss of power. Check circuit breakers.

Temperature / Humidity Light is On

Common Issues:

High humidity.

Check for leaks in your basement.

Low temperature.

Look for frozen water pipes.

Alerts

Power / Charge / Battery
Communication / WiFi
Pumps / Battery Backup Pump
Temperature / Humidity
Multiple Alerts

Did you receive a BD Mobile Alert or is the Alert Light illuminated on your unit? Select the alert type to view possible resolutions.

Power / Charge / Battery Alert

Common Issues:

Power was lost or a circuit breaker was tripped.

Check your circuit breaker panel.

WiFi connection lost.

Check WiFi on another device. Did you change the WiFi password recently or did you lose power?

Communication / WiFi Alert

Common Issues:

WiFi connection lost.

Did you lose power?
Check WiFi on another device.
Did you change the WiFi password recently?

How to Fix This Alert

Pumps / Battery Backup Pump Alert

Common Issues:

Pump motor did not run.

Excessive pump run time.

High primary activated.

Check your sump pit to see if the water is going down when the pumps run.

Power / Charge / Battery and Pumps / Battery Backup Pump Alerts

Common Issues:

Battery backup pump did not run.

Pump did not run.

Charger not charging.

Low power.

Possible loss of power. Check circuit breakers.

Temperature / Humidity Alert

Common Issues:

High humidity.

Check for leaks in your basement.

Low temperature.

Look for frozen water pipes.

Power / Charge / Battery Alerts

Battery 1 Not Connected
Battery 2 Not Connected
No Battery Learned
Charger 1 Fault
Charger 2 Fault
Backup Battery 1 Low
Backup Battery 2 Low
AC 1 Power Off
AC 2 Power Off

Please select the specific alert to view possible resolutions.

Pump / Battery Backup Pump Alerts

No Pump Learned
Pump 1 Fault
Pump 2 Fault
Backup Pump 1 Fault
Backup Pump 2 Fault
Backup Pump 1 Activated
Backup Pump 2 Activated
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Temperature / Humidity Alerts

Humidity High
Temperature Low
Temperature High
Humid Sensor Fault
Temp Sensor Fault
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Battery 1 Not Connected

Description:
A backup pump 1 float is activated (learned) but battery 1 is not learned

1. The backup pump 1 float was activated without battery 1 connected

How to Fix This Alert

Battery 2 Not Connected

Description:
A backup pump 2 float is activated (learned) but battery 2 is not learned

1. The backup pump 2 float was activated without battery 2 connected

How to Fix This Alert

No Battery Learned

Description:
No backup batteries learned (Also no backup pump is learned)

1. The customer does not have a backup battery installed AND no backup pump learned

How to Fix This Alert

Charger 1 Fault

Description:
The backup charger is not properly charging

1. The charger is not connected
2. The charger is malfunctioning
3. Battery is bad

How to Fix This Alert

Charger 2 Fault

Description:
The backup charger 2 is not properly charging

1. The charger is not connected
2. The charger is malfunctioning
3. Battery is bad

How to Fix This Alert

Backup Battery 1 Low

Description:
The backup battery 1 is below the low battery volts parameter

1. Backup pump1 is running battery down when power goes out
2. Charger is disconnected
3. Battery is malfunctioning

How to Fix This Alert

Backup Battery 2 Low

Description:
The backup battery 2 is below the low battery volts parameter

1. Backup pump2 is running battery down when power goes out
2. Charger is disconnected
3. Battery is malfunctioning

How to Fix This Alert

AC 1 Power Off

Description:
AC1 is not receiving power

1. Power is out
2. The AC1 plug is not connected

AC 2 Power Off

Description:
AC2 is not receiving power (Alert will only occur if a High Primary Pump is learned)

1. Power is out
2. The AC2 plug is not connected

High Water Sensor Active

Description:
high water level is detected (with optional sensor installed)

How to Fix This Alert

Humidity High

Description:
The humidity is above the max parameter

How to Fix This Alert

Temperature Low

Description:
The temperature is below the min parameter

How to Fix This Alert

Temperature High

Description:
The temperature is above the max parameter

How to Fix This Alert

Humid Sensor Fault

Description:
A humidity sensor fault is active. The humidity value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

Temp Sensor Fault

Description:
A temp sensor fault is active. The temp value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

No Pump Learned

Description:
There have been no pumps learned

1. No Pumps have been installed
2. Learns were cleared

How to Fix This Alert

Backup Pump 1 Activated

Description:
Any time the backup pump 1 is running (excluding manual tests and auto-tests)

1. Backup pump running due to excessive water
2. Backup pump running due to power outage and only battery backup pumps will run
3. The backup pump was physically installed lower than the low or high primary pump

How to Fix This Alert

Backup Pump 2 Activated

Description:
Any time the backup pump 2 is running (excluding manual tests and auto-tests)

How to Fix This Alert

High Water Sensor Active

Description:
high water level is detected (with optional sensor installed)

How to Fix This Alert

Power / Charge / Battery Alerts

Battery 1 Not Connected
Battery 2 Not Connected
No Battery Learned
Charger 1 Fault
Charger 2 Fault
Backup Battery 1 Low
Backup Battery 2 Low
AC 1 Power Off
AC 2 Power Off

Please select the specific alert to view possible resolutions.

Pump / Battery Backup Pump Alerts

No Pump Learned
Pump 1 Fault
Pump 2 Fault
Backup Pump 1 Fault
Backup Pump 2 Fault
Backup Pump 1 Activated
Backup Pump 2 Activated
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Temperature / Humidity Alerts

Humidity High
Temperature Low
Temperature High
Humid Sensor Fault
Temp Sensor Fault
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Battery 1 Not Connected

Description:
A backup pump 1 float is activated (learned) but battery 1 is not learned

1. The backup pump 1 float was activated without battery 1 connected

How to Fix This Alert

Battery 2 Not Connected

Description:
A backup pump 2 float is activated (learned) but battery 2 is not learned

1. The backup pump 2 float was activated without battery 2 connected

How to Fix This Alert

No Battery Learned

Description:
No backup batteries learned (Also no backup pump is learned)

1. The customer does not have a backup battery installed AND no backup pump learned

How to Fix This Alert

Charger 1 Fault

Description:
The backup charger is not properly charging

1. The charger is not connected
2. The charger is malfunctioning
3. Battery is bad

How to Fix This Alert

Charger 2 Fault

Description:
The backup charger 2 is not properly charging

1. The charger is not connected
2. The charger is malfunctioning
3. Battery is bad

How to Fix This Alert

Backup Battery 1 Low

Description:
The backup battery 1 is below the low battery volts parameter

1. Backup pump1 is running battery down when power goes out
2. Charger is disconnected
3. Battery is malfunctioning

How to Fix This Alert

Backup Battery 2 Low

Description:
The backup battery 2 is below the low battery volts parameter

1. Backup pump2 is running battery down when power goes out
2. Charger is disconnected
3. Battery is malfunctioning

How to Fix This Alert

AC 1 Power Off

Description:
AC1 is not receiving power

1. Power is out
2. The AC1 plug is not connected

AC 2 Power Off

Description:
AC2 is not receiving power (Alert will only occur if a High Primary Pump is learned)

1. Power is out
2. The AC2 plug is not connected

High Water Sensor Active

Description:
high water level is detected (with optional sensor installed)

How to Fix This Alert

Humidity High

Description:
The humidity is above the max parameter

How to Fix This Alert

Temperature Low

Description:
The temperature is below the min parameter

How to Fix This Alert

Temperature High

Description:
The temperature is above the max parameter

How to Fix This Alert

Humid Sensor Fault

Description:
A humidity sensor fault is active. The humidity value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

Temp Sensor Fault

Description:
A temp sensor fault is active. The temp value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

No Pump Learned

Description:
There have been no pumps learned

1. No Pumps have been installed
2. Learns were cleared

How to Fix This Alert

Backup Pump 1 Activated

Description:
Any time the backup pump 1 is running (excluding manual tests and auto-tests)

How to Fix This Alert

Backup Pump 2 Activated

Description:
Any time the backup pump 2 is running (excluding manual tests and auto-tests)

How to Fix This Alert

Power / Charge / Battery Alerts

Battery Not Connected
No Battery Learned
Charger Fault
Backup Battery Low
AC Power Off

Please select the specific alert to view possible resolutions.

Pump / Battery Backup Pump Alerts

No Pump Learned
Pump Fault
Backup Pump Fault
Backup Pump Activated
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Temperature / Humidity Alerts

Humidity High
Temperature Low
Temperature High
Humid Sensor Fault
Temp Sensor Fault
High Water Sensor Active

Please select the specific alert to view possible resolutions.

Battery 1 Not Connected

Description:
A backup pump 1 float is activated (learned) but battery 1 is not learned

1. The backup pump 1 float was activated without battery 1 connected

How to Fix This Alert

No Battery Learned

Description:
No backup batteries learned (Also no backup pump is learned)

1. The customer does not have a backup battery installed AND no backup pump learned

How to Fix This Alert

Charger 1 Fault

Description:
The backup charger is not properly charging

1. The charger is not connected
2. The charger is malfunctioning
3. Battery is bad

How to Fix This Alert

Backup Battery 1 Low

Description:
The backup battery 1 is below the low battery volts parameter

1. Backup pump1 is running battery down when power goes out
2. Charger is disconnected
3. Battery is malfunctioning

How to Fix This Alert

AC 1 Power Off

Description:
AC1 is not receiving power

1. Power is out
2. The AC1 plug is not connected

High Water Sensor Active

Description:
high water level is detected (with optional sensor installed)

How to Fix This Alert

Humidity High

Description:
The humidity is above the max parameter

How to Fix This Alert

Temperature Low

Description:
The temperature is below the min parameter

How to Fix This Alert

Temperature High

Description:
The temperature is above the max parameter

How to Fix This Alert

Humid Sensor Fault

Description:
A humidity sensor fault is active. The humidity value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

Temp Sensor Fault

Description:
A temp sensor fault is active. The temp value is outside a valid range

1. The sensor is not connected
2. The sensor/harness is malfunctioning

How to Fix This Alert

No Pump Learned

Description:
There have been no pumps learned

1. No Pumps have been installed
2. Learns were cleared

How to Fix This Alert

Backup Pump 1 Activated

Description:
Any time the backup pump 1 is running (excluding manual tests and auto-tests)

How to Fix This Alert

Pump 1 Fault Codes

Pump 1 Motor Did Not Run
Pump 1 Low Current
Pump 1 Excessive Runtime
Pump 1 Fault Higher Pump Ran

Please select the specific Pump Fault Code to view possible resolutions.

Pump 2 Fault Codes

Pump 2 Motor Did Not Run
Pump 2 Low Current
Pump 2 Excessive Runtime
Pump 2 Fault Higher Pump Ran

Please select the specific Pump Fault Code to view possible resolutions.

Backup Pump 1 Fault Codes

Backup Pump 1 Did Not Run
Backup Pump 1 Low Current
Backup Pump 1 Excessive Runtime
Backup Pump 1 Fault Higher Pump Ran

Please select the specific Backup Pump Fault Code to view possible resolutions.

Backup Pump 2 Fault Codes

Backup Pump 2 Did Not Run
Backup Pump 2 Low Current
Backup Pump 2 Excessive Runtime

Please select the specific Backup Pump Fault Code to view possible resolutions.

Pump 1 Fault

Description:
Pump 1 is not properly functioning

How to Fix Pump Alerts

Pump 1 Motor Did Not Run

Description:
Pump motor did not run

1. Pump is not connected
2. Pump is malfunctioning

Pump 1 Low Current

Description:
The current of the pump is below the min parameters

1. Possible pump malfunction

Pump 1 Excessive Runtime

Description:
Pump runtime is above the max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump 1 Fault Higher Pump Ran

Description:
Higher pump ran for more than pump inactive delay parameter, while lower pump did not run (Pump 1 has the fault)

1. Pump is physically installed above the high primary pump
2. Pump was learned but then unplugged from box

Pump 2 Fault

Description:
Pump 2 is not properly functioning

How to Fix Pump Alerts

Pump 2 Motor Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Pump 2 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Pump 2 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump 2 Fault Higher Pump Ran

Description:
Backup pump (higher pump) ran for more than pump inactive delay parameter, while lower pump did not run (Pump 2 has the fault)

1. Pump is physically installed above the backup pump
2. Pump was learned but then unplugged from box

Backup Pump 1 Fault

Description:
Backup pump 1 is not properly functioning

How to Fix Pump Alerts

Backup Pump 1 Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Backup Pump 1 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Backup Pump 1 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Backup Pump 1 Fault Higher Pump Ran

Description:
Backup pump 2 (Higher pump) ran for more than pump inactive delay parameter, while lower pump did not run (Backup Pump 1 has the fault)

1. Pump was physically installed above the backup pump 2
2. Pump was learned but then unplugged from box

Backup Pump 2 Fault

Description:
Backup pump 2 is not properly functioning

How to Fix Pump Alerts

Backup Pump 2 Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Backup Pump 2 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Backup Pump 2 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump 1 Fault Codes

Pump 1 Motor Did Not Run
Pump 1 Low Current
Pump 1 Excessive Runtime
Pump 1 Fault Higher Pump Ran

Please select the specific Pump Fault Code to view possible resolutions.

Pump 2 Fault Codes

Pump 2 Motor Did Not Run
Pump 2 Low Current
Pump 2 Excessive Runtime
Pump 2 Fault Higher Pump Ran

Please select the specific Pump Fault Code to view possible resolutions.

Backup Pump 1 Fault Codes

Backup Pump 1 Did Not Run
Backup Pump 1 Low Current
Backup Pump 1 Excessive Runtime
Backup Pump 1 Fault Higher Pump Ran

Please select the specific Backup Pump Fault Code to view possible resolutions.

Backup Pump 2 Fault Codes

Backup Pump 2 Did Not Run
Backup Pump 2 Low Current
Backup Pump 2 Excessive Runtime

Please select the specific Backup Pump Fault Code to view possible resolutions.

Pump 1 Fault

Description:
Pump 1 is not properly functioning

How to Fix Pump Alerts

Pump 1 Motor Did Not Run

Description:
Pump motor did not run

1. Pump is not connected
2. Pump is malfunctioning

Pump 1 Low Current

Description:
The current of the pump is below the min parameters

1. Possible pump malfunction

Pump 1 Excessive Runtime

Description:
Pump runtime is above the max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump 1 Fault Higher Pump Ran

Description:
Higher pump ran for more than pump inactive delay parameter, while lower pump did not run (Pump 1 has the fault)

1. Pump is physically installed above the high primary pump
2. Pump was learned but then unplugged from box

Pump 2 Fault

Description:
Pump 2 is not properly functioning

How to Fix Pump Alerts

Pump 2 Motor Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Pump 2 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Pump 2 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump 2 Fault Higher Pump Ran

Description:
Backup pump (higher pump) ran for more than pump inactive delay parameter, while lower pump did not run (Pump 2 has the fault)

1. Pump is physically installed above the backup pump
2. Pump was learned but then unplugged from box

Backup Pump 1 Fault

Description:
Backup pump 1 is not properly functioning

How to Fix Pump Alerts

Backup Pump 1 Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Backup Pump 1 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Backup Pump 1 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Backup Pump 1 Fault Higher Pump Ran

Description:
Backup pump 2 (Higher pump) ran for more than pump inactive delay parameter, while lower pump did not run (Backup Pump 1 has the fault)

1. Pump was physically installed above the backup pump 2
2. Pump was learned but then unplugged from box

Backup Pump 2 Fault

Description:
Backup pump 2 is not properly functioning

How to Fix Pump Alerts

Backup Pump 2 Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Backup Pump 2 Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Backup Pump 2 Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump Fault Codes

Motor Did Not Run
Low Current
Excessive Runtime
Fault Higher Pump Ran

Please select the specific Pump Fault Code to view possible resolutions.

Backup Pump Fault Codes

Backup Pump Did Not Run
Backup Pump Low Current
Backup Pump Excessive Runtime
Backup Pump Fault Higher Pump Ran

Please select the specific Backup Pump Fault Code to view possible resolutions.

Pump Fault

Description:
Pump is not properly functioning

How to Fix Pump Alerts

Pump Motor Did Not Run

Description:
Pump motor did not run

1. Pump is not connected
2. Pump is malfunctioning

Pump Low Current

Description:
The current of the pump is below the min parameters

1. Possible pump malfunction

Pump Excessive Runtime

Description:
Pump runtime is above the max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Pump Fault Higher Pump Ran

Description:
Higher pump ran for more than pump inactive delay parameter, while lower pump did not run (Pump has the fault)

1. Pump is physically installed above the high primary pump
2. Pump was learned but then unplugged from box

Backup Pump Fault

Description:
Backup pump is not properly functioning

How to Fix Pump Alerts

Backup Pump Did Not Run

Description:
Pump motor did not run (no current detected)

1. Pump is not connected
2. Pump is malfunctioning

Backup Pump Low Current

Description:
The current of the pump is below the default min parameters

1. Possible pump malfunction

Backup Pump Excessive Runtime

Description:
Pump runtime is above the default max runtime parameter

1. The float switch is stuck
2. Water level is not dropping

Backup Pump Fault Higher Pump Ran

Description:
Backup pump (Higher pump) ran for more than pump inactive delay parameter, while lower pump did not run (Backup Pump has the fault)

1. Pump was physically installed above the backup pump
2. Pump was learned but then unplugged from box