Indicator Light and Alert Flow Chart Guide – 1.0
Did you receive a Basement DefenderTM mobile alert or notice an error (red) light on your unit?Follow this chart to better understand what the issue may be. View Alert Guide
Archives: Support
Unit & Backup Pump Installation Step-by-Step Guide – 2.0
Basement DefenderTM Unit Installation Guide Please confirm your unit looks like the one below and use the link to download the Basement DefendeTMr 2.0 Installation Guide. Download Installation Guide Backup Pump Installation Guide Please confirm your system looks like the one below and use the link to download the Basement DefenderTM Battery Backup Pump Installation […]
Installation Step-by-Step Guide – 1.5
Please confirm your unit looks like the one below and use the link to download the Basement DefenderTM 1.5 Installation Guide. Download Installation Guide
Installation Step-by-Step Guide-1.0
Please confirm your unit looks like the one below and use the link to download the Basement DefenderTM 1.0 Installation Guide. Download Installation Guide
Homeowner’s Guide – 2.0
Please confirm your unit looks like the one below and use the link to download the Basement Defender 2.0 Homeowner’s Guide. Download Homeowner’s Guide
Homeowner’s Guide – 1.5
Please confirm your unit looks like the one below and use the link to download the Basement DefenderTM 1.5 Homeowner’s Guide. Download Homeowner’s Guide
Homeowner’s Guide – 1.0
Please confirm your unit looks like the one below and use the link to download the Basement DefenderTM 1.0 Homeowner’s Guide. Download Homeowner’s Guide
Invalid User or Password Error Resolution for Android
Phone 1. Open the app. 2. Tap the “Forgot Password” link. 3. Enter your email address and tap “Reset Password.” 4. Go to your email and look for the an email from Basement DefenderTM – Complete your registration. 6. Follow the steps in the email to reset your password. Web Portal Open the web page. […]
Invalid User or Password Error Resolution for iPhone
Phone 1. Open the app. 2. Tap the “Forgot Password” link. 3. Enter your email address and tap “Reset Password.” 4. Go to your email and look for the an email from Basement DefenderTM – Complete your registration. 6. Follow the steps in the email to reset your password. Web Portal Open the web page. […]
Won’t Connect to My Account Resolutions for iPhone
Resolution 1 Phone Open the app. 2. Tap the “Forgot Password” link. 3. Enter your email address and tap “Reset Password.” 4. Go to your email and look for the an email from Basement DefenderTM – Complete your registration. 6. Follow the steps in the email to reset your password. Web Portal Open the web […]
