How-To Pair Your Basement DefenderTM to WiFi Network In the event a homeowner decides to change internet service providers or change the WiFi network password, the Basement Defender needs to be updated with the new information. Here is a step-by-step guide to pair to WiFi and keep Basement Defender online! Important! The Basement DefenderTM unit […]
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Did you receive a Basement DefenderTM mobile alert or notice an error (red) light on your unit?Follow this chart to better understand what the issue may be. Download PDF
You can use the link below to download the installation guide. Download Installation Guide
We have two separate Basement DefenderTM models that could be installed in your home. Please select the image of the device in your home to download the homeowner’s guide that pertains to your unit.
1. Log into your account from a desktop computer. 2. On the left menu bar choose “My Plans.” 3. At the bottom of the window select “Cancel Subscription.” 4. Close the window.
Log into your account from a desktop computer. 2. On the left menu bar choose “My Plans.” 3. In the upper right side of the window click on the box that say “Change Credit Card.” 4. Enter card information. 5. Select at the bottom of the window “Change Card.” 6. Close the window.
Determining what type of plan you want to have is crucial to ensuring your Basement DefenderTM is ready to keep your home safe. Download the app. 2. You were sent a registration email with a link to click on, if not contact us at support@basementdefender.spiralytics.net so we can resend the link. 3. Go to a […]
After your Basement DefenderTM is installed, you will be sent an email with the subject line “Critical Information for your Basement DefenderTM Install” which contains the link to register your account. The email will look like this: You will need to click the “Click Here” button to complete your registration.
