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Forgot My Password
You can reset your password either on your phone or through the web portal.
Phone
1. Open the app.
![Picking a Plan](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/app-login.png)
2. Tap the “Forgot Password” link.
3. Enter your email address and tap “Reset Password.”
![](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/reset-password.png)
4. Go to your email and look for the an email from Basement DefenderTM – Complete your registration.
![](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/registration-email-1.png)
6. Follow the steps in the email to reset your password.
Web Portal
- Open the web page.
- Go to the top yellow box that is labeled “CUSTOMER”.
- Select from the dropdown menu “PORTAL”.
![Cancel Your Account](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/customer-web-screen3-1024x525.png)
4. Select “Forgot Password”.
![Basement defender unit](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/web-customer-login-forgot-password-1024x523.png)
5. Go to your email and look for the an email from Basement DefenderTM – Complete your registration.
![](https://basementdefender.spiralytics.net/wp-content/uploads/2022/01/registration-email-1.png)
6. Follow the steps in the email to reset your password.
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