Iron Ochre in My Sump Pit?
What is Iron Ochre and can I get rid of it? From the Minnesota Dept of health: https://www.health.state.mn.us/communities/environment/water/wells/waterquality/ironbacteria.html Iron bacteria are small living organisms that naturally occur in soil, shallow groundwater, and surface waters. These bacteria combine iron (or manganese) and oxygen to form deposits of “rust,” bacterial cells, and a slimy material that sticks […]
New Technical Support Knowledge Database!
We are constantly working to improve Basement DefenderTM and customer service is our number one priority. To better serve our customers we built a knowledge ticket system database to help customers quickly get the answers they asked. As more questions are answered, the greater the knowledge database grows. It documents issues, dates, unit versions, what […]
WiFi Paswordz and Typoglycemia
Typoglycemia (a portmanteau of “typo” and “hypoglycemia“) is a neologism for a purported recent discovery about the cognitive processes involved in reading text. The principle is that readers can comprehend text despite spelling errors and misplaced letters in the words (Wiki) 90% of WiFi Pairing issues are due to typo mistakes that your brain reads […]
WiFi vs Bluetooth vs Cellular- Why we chose WiFi
People ask us from time to time, why we went with WiFi? It was really a process of what we felt was the most reliable. Bluetooth has a limited range and often loses connection. Cellular you can lose a signal in thunderstorms which often cause interference or dropped service. There are a lot of carriers, […]
The Basement Defender™ App: What You Need to Know
It surprises me how many Basement Defender™ customers do not have the free Basement Defender™ app. What most people don’t realize is to get the most from your Basement Defender™ you should download the free Basement Defender™ app from the Google Play & Apple App store. You can download it to your phone or other […]
Basement Defender™ and ROI of Waterproofing Your Basement
What is the return on investment (ROI) of waterproofing your basement ? You can expect a 30% return on investment from waterproofing your basement, which is considered a good return on investment for your home. https://www.angieslist.com/articles/whats-return-investment-basement-waterproofing.htm Selling your home without acknowledging a water issue is against the law. Also forget about selling it if your […]
Basement Defender™ A+ Rated by the Better Business Bureau
Basement Defender™ is now an accredited A+ rated business by the Better Business Bureau®. Better Business Bureau accreditation is the “sign of a better business,” an accolade that is not accorded to many that apply. Basement Defender™ has met all Better Business Bureau standards and is now an Accredited Business. “The Better Business Bureau is […]
The Smart Home and What You Really Need: Do You Really Need a Smart Sump Pump System?
Do we really need a smart refrigerator to tell you how many eggs you have left? It’s pretty impressive to your show friends. According to recent studies 90% of homes have some form of IoT technology https://iottechnews.com/news/2018/may/15/research-us-consumers-smart-home-device/ This shows the IoT is well-and-truly reached mass adoption in the consumer space. Other key findings include: Over […]
How The Basement Defender™ Was Created
The story of how Basement Defender™ smart sump pump system came to life- Roy Spencer, owner and founder of Perma-Seal Basement Systems had a problem. For over 35 years Roy and his company have helped keep their clients’ basements and crawl spaces dry no matter what the weather. Recognizing that pump equipment failure was easily […]
Why Do You Need a Smart Sump Pump System?
Much like the computer in your car, the Basement Defender™ monitors your sump pump system. Your car will alert you if you need an oil change, your tire pressure is low, or check engine light, which means you need to get to the dealer ASAP. You can choose to ignore the warnings, call for emergency service, […]