Customer Support

Basement Defender™ 2.0

• Pairing Wi-Fi

  • Connecting Basement Defender™ 2.0 with Included WiFi Router
  • Re-Pairing Basement Defender™ 2.0 to WiFi
  • Disconnect from Wi-Fi - 2.0
  • Changed Wi-Fi Password - 2.0
  • Basement Defender™ 2.0 Manufacturers Troubleshooting Guide

• Support Documents

  • Homeowner's Guide - 2.0
  • Unit & Backup Pump Installation Step-by-Step Guide - 2.0
  • Indicator Light and Alert Flow Chart Guide - 2.0

Basement Defender™ 1.5

• Pairing Wi-Fi

  • Re-Pairing Basement Defender™ 1.5
  • Disconnect from Wi-Fi - 1.5
  • Connect to Wi-Fi - 1.5
  • Changed Wi-Fi Password - 1.5

• Support Documents

  • Homeowner's Guide - 1.5
  • Installation Step-by-Step Guide - 1.5

Basement Defender™ 1.0

• Pairing Wi-Fi

  • Connect to Wi-Fi - 1.0
  • How To Repair Basement Defender™ 1.0 to WiFi 1.0 and 1.5
  • Changed Wi-Fi Password - 1.0
  • Disconnect from Wi-Fi - 1.0

• Support Documents

  • Homeowner's Guide - 1.0
  • Installation Step-by-Step Guide-1.0
  • Indicator Light and Alert Flow Chart Guide - 1.0

Account Information

• Registering Your Account
• Picking a Plan
• Changing Your Credit Card
• Cancel Your Account

Pairing Wi-Fi

• Connect to Wi-Fi
• Changed Wi-Fi Password
• Disconnect from Wi-Fi

Phone Issues

• Android

  • App Won’t Open Error Resolutions for Android
  • Forgot My Password
  • App Crashes Resolutions for Android
  • Won’t Connect to My Account Resolutions for iPhone
  • Invalid User or Password Error Resolution for Android

• iPhone

  • App Won’t Open Error Resolutions for iPhone
  • Forgot My Password
  • App Crashes Resolutions for iPhone
  • Won’t Connect to My Account Resolutions for Android
  • Invalid User or Password Error Resolution for iPhone

Red Light Alerts

• Alerts Explained
• Pump Alerts
• Battery Alerts
• Charger Alerts
• Wi-Fi Alerts
• Temperature or Humidity Alerts

Helpful Tips

• DIY Backup Power for Home WI-FI